Transaction was marked as high-risk

In order to prevent fraud activity our system requires KYC verification. Right after spotting suspicious transaction, our system sends you a message:

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"Your transaction was marked as high-risk by the payment system, because it was without 3D secure. In this case we are obliged to verify your identity to confirm that the card belongs to you and ensure legitimacy of the transaction.

In order to complete the payment we kindly ask you to send us the following:

1. Photos of the sides of the card you used for this payment and where we can clearly see your name, surname and the LAST 4 digits of the card’s number. Surely, you can cover part of your card's number and CVV.
2. Photo of your ID (Similarly, you can cover part of the digits from your ID number.)
3. A selfie with your ID where we can see clearly: your face, name and surname.

Please note, that it takes some time to update our allow-list manually, so you might receive a few more high-risk notifications after sending the docs. However, it is enough to provide it just once, after that your transactions will be approved soon.

Thank you very much for understanding!"

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From this moment you can do one of the following: completing the verification progress or refuse to do so. Following first one you can send the required docs to our financial department directly through your personal account on Viewsta.com

https://app.viewsta.com/card-verification

If you are to refuse to complete the verification, you will receive a refund within 5-10 days.

And, sure, feel free to contact our customer support team if you will have any questions about the current stage of you transaction. Thank you!